FAQ

Where do you service?


The Hampton Roads area of Virginia, including locations in Hampton, Newport News, Norfolk, Virginia Beach, Chesapeake, Portsmouth, Suffolk, Smithfield, Carrollton, Poquoson, Williamsburg, Yorktown, and Gloucester. If you're outside our travel range, you can order a recorded Video Message or Princess Parcel for your little princess instead! (Our cast members are located throughout Hampton Roads. A mileage fee will be applied to your booking based on the performer's location; please view ranges at the bottom of our Packages page.)




How far in advance should I book?


Please inquire 8-16 weeks before your event for the most availability. Note that Saturdays are the busiest day of the week for events, and popularity among our characters varies.




What are the ages you accommodate?


Due to the interactive nature of our character services, our character appearances are highly recommended for children ages 3 and above.




Can boys come to the party?


Absolutely! Our activities accommodate both girls and boys.




Do I need to provide anything?


The character will provide everything needed for the activities! The only thing the host must provide is a chair for the character and an open floor space where the children can both sit and move around for the activities. Please provide a tabletop area for coloring if desired.




Can the character perform outdoors?


We require all party appearances to take place indoors (in a temperature-controlled space) for the safety of our performers and for the best experience possible.




How do I book a party?


Please submit an inquiry form at this link to request availability. If we can accommodate your request and you choose to book, we require 1) a deposit (amount varies by booking; 50% of the total cost is retained if the client cancels after booking) and 2) a signed copy of our booking contract to reserve your spot on our event schedule. As of June 2020 and until further notice, we also require a signed COVID-19 waiver.




How much are your parties and what's included?


Please visit this page to view all package options with prices. Add-on rates for extra characters and our coronation ceremony are also listed. Our standard party packages begin at $150 for one hour with one character. Each package includes a full variety of activities!





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